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Cancellation

Your time and commitment to self-improvement is important to us.  When your appointment is scheduled that time is reserved for you to meet with our clinical staff. We do not double book appointments. Your time is scheduled for you and no other person. To reserve your time, we require a credit card on file. 

A minimum of five (5) business days notice is required for rescheduling or cancelling assessment appointments and two (2) business days for therapy appointments.

We have a $50.00 late cancellation and "no show" fee for the first missed appointment. Professional time will be billed at the full fee of the missed appointment. It is unlikely that insurance companies will reimburse for any fees charged for missed appointments.  Charges are assessed as we are unable to schedule another person in your missed appointment.

This cancellation policy does not apply to appointments scheduled by NC Disability Determination  Services